SUMMARY OF RESPONSIBILITIES:
Supervise department staff, assist with daily computer related activities, and coordinate various tasks and projects.
Responsible for the day-to-day operations of all systems including computers, network, telephone, and office equipment. Requires thorough understanding of technical issues to be able to resolve issues and acquire assistance when necessary.
Supervise, organize, coordinate, prioritize, track, and approve staff’s time, work schedules, duties and responsibilities. Schedule and coordinate special system tasks such as systems backups and equipment maintenance. Train staff as required.
Handle all system-related issues and problems, and seek assistance as needed. Report unusual situations to the Manager. Manage all Help Desk activities to ensure timely resolution to all issues.
Assist computer systems users with questions, and/or problems and provide resolution. Support remote locations to maintain communication links and resolve questions or problems as they arise.
Interface with end users on new and existing requests/projects.
Assist as Security Officer for computer, network, ERP and telephone systems; assign, approve and issue security clearance to system users.
Perform file audits and report review to ensure data accuracy.
Coordinate month-end tasks.
Investigate new software/systems for proposed projects and assist with implementation. Contact vendors for supply/price information.
Serve as project leader/coordinator/team member on various company, department, and user projects.
Performs other duties as assigned or as may be necessary.
Backup Technical Support Specialist as needed.
Occasionally on-call for problems on weekends and off-hours.
Coordinate activities and projects of outside contractors and consultants, as required.
Act as backup and assistant to Manager.
Assist Manager with interviewing, hiring, and disciplinary action.
Maintain training and reference material library.
Assists with preparation of the annual Information Services expense and capital budgets.
A BS degree in Business Administration, Computer Science or Information Systems Management, with five to seven years of experience in computer operations and one year of supervisory experience, or any equivalent combination of related training and experience. Experience with Windows 10, Active Directory, M365 (Office), ERP systems (preferably Syteline), VPN, TCP/IP, RDP, network printing, Server 2016, and VoIP phone systems is desirable.
TRAINING and REQUIREMENTS:
General Safety, Quality System Awareness, ISO9000, Evacuation Training, Network Drives, Syteline Training.
Regularly required to sit and stand.
Combination of office and factory environment
Electroswitch is an Equal Employment Opportunity employer and provides Equal employment opportunities for all current and prospective employees. The Company will ensure that all terms of employment are provided without regard to race, color, sex, age, religion, national origin, disability, protected veteran status, military status, gender identity, sexual orientation, or any other characteristics protected by law.
Electroswitch will provide reasonable accommodations which do not impose an undue hardship on the company, to enable individuals with disabilities to participate fully in the interviewing and hiring process and during their employment in compliance with the Americans with Disabilities Act and the Rehabilitation Act of 1973.